At Green Fix Home Solution, we understand that plans can change. Our Cancellation Policy is designed to be fair to both customers and service professionals.
Customers may cancel a service booking through the app before the service is started.
Free cancellation is allowed if the booking is cancelled within the time window mentioned in the app.
Cancellations made after the allowed time window or once the service professional has arrived may attract a cancellation fee.
No refund will be provided for cancellations made after service commencement.
We reserve the right to cancel or reschedule a booking due to unforeseen circumstances such as service provider unavailability, safety concerns, or technical issues.
In such cases, customers will be notified in advance and a full refund (if paid) will be processed.
If the customer is unavailable at the service location at the scheduled time, it will be treated as a no-show.
No-shows may result in partial or full charges, depending on the service type.
Eligible refunds will be processed through the original payment method.
Refund timelines depend on the payment gateway or bank policies.
Customers may request rescheduling through the app, subject to service provider availability.
Rescheduling requests made at short notice may be treated as cancellations.
Green Fix Home Solution reserves the right to modify this Cancellation Policy at any time. Updated policies will be reflected in the app or website.
For any questions related to cancellations or refunds, please contact our support team through the app.
If you want, I can also provide:
Refund Policy (separate)
Short Cancellation Policy (2–3 points)
Cancellation Policy with time limits (e.g., 2 hrs / 24 hrs)
Combined Refund & Cancellation Policy
